Customer Service System Using Foundation 2.4

Don Higgins

ASSIST User Conf. May 1995

Customer Service System Using Foundation 2.4

Introduction or Home

Florida Power Corporation

Andersen Consulting SolutionWorks

Customer Service System Project

System Overview

Graphical User Interface

Client Architecture

Client Service Requester

Messaging Architecture

Server Architecture

Services Architecture

Development Experience

Project Phases

System Integration Test on OS/2

Port from OS/2 to Windows NT

Training

Production Simulation

Conversion on March 17, 1995

First month of Production

Challenges

Observations regarding FOUNDATION

Observations regarding CSS

Lessons learned

Performance Results

CSS Online Volume Summary

CSS Service Response

CSS Window Response

Windows per day per PC

Performance Observations

Performance Summary


This page last updated on May 24, 1997. Home